Government Programs
GSA Contract GS-10F-0302N

DESCRIPTION OF OFF-THE-SHELF TRAINING CLASSES
These classes will be tailored to your needs. Other management
and leadership training is designed specifically for your needs
using the course development Labor Category

 LEADERSHIP DEVELOPMENT

 #315 - Take Charge Success Strategies

 This class focuses on the corporate vision and mission and the participant's responsibility to produce results in support of them. We focus on putting theory into action—Attendees will 1) Be able to develop a vision statement that ties into the overall agency vision and mission to establish a point of focus for their area of responsibility. This will help get “buy in” from others in the unit and reduce frustrations caused by changing political climates. 2) Develop a strategy for achieving their mission. 3) Discover their preferred listening style and its affect on their success based on the Inscape Personal Listening Profile.® 4) Set specific goals and milestones. 5) Leave with an action plan. Results of this class are measurable. “Fantastic!” says National Park Service, Program Manager for Supervision, Management, Leadership Training.

#305 - Leadership Development

In the 21st Century work environment, strong leadership is prerequisite, not optional.  In this class participants develop leadership skills required of managers, team leaders, supervisors, and potential leaders, for high productivity, job satisfaction, and performance improvement.  Participants learn the core competencies that the Office of Personnel Management values in senior leaders. Students will be able to: 1) Enhance their ability to delegate effectively. 2) Be aware of the behavior they are modeling and make appropriate modifications. 3) Make use of situational leadership.
4) Communicate to empower and motivate. 5) Select the best way to develop followers. This workshop is designed to provide participants with mental models and experiential activities to understand and capitalize on today's multicultural workforce.

#312 - Supervisory Boot Camp: Making the Transition to Management a Smooth One

New managers are often caught off guard by the reactions of their employees and colleagues, however much of this reaction is "typical."  By preparing new managers, they can shorten their learning curve and increase their effectiveness.  Strong leadership often increases productivity and enhances morale.  Through the topics in Supervisory Boot Camp, new managers gain both confidence and respect, both of which are critical for their future.  This course will help new and experienced managers become better managers.

#301 - Managing Conflict

Conflict often divides organizations and departments rather than uniting them.  Conflict can cause low morale, low motivation and high job stress. As a result of this class, participants will be able to: 1) Identify their preferred behavior style using the Inscape DiSC® Profile which has over 30 years proven reliability with over 40 million users. 2) Analyze the effect of their behavior on others.
3) Choose areas for further personal growth. 4) Classify the behavior style exhibited by others, which will enable the manager to choose courses of action more effectively. 5) Diagnose conflict and resolve it constructively thereby creating a better work environment. When managed effectively, conflict can lead to new ideas, creativity, and a stronger team effort. 

 #302 - Coaching and Feedback Skills

 This course, designed for managers, team leaders and supervisors, will help them create a work environment where all employees use their maximum potential and participate in process improvement.  Some say that great managers are born with an innate ability to coach and counsel others.  That may be true, but it has been demonstrated that almost everyone can learn the skills needed to create an environment where all employees succeed.  Through role playing and demonstrations, participants will have the opportunity to practice giving feedback and helping employees using performance counseling.

 #303 - Cultural Competencies for Leaders

 This seminar is designed to provide leaders, managers, and supervisors with the skills to motivate and capitalize on the benefits of a multicultural workplace.  As a result of this class, participants will be able to: 1) Create a safe forum to discuss differences. 2) Experiment with a common language to discuss interpersonal differences. 3) Comprehend a better, simpler model to understand the complex issue of workplace diversity. 4) Formulate a defined process through which to address diversity issues.  5) Create a culture of receptiveness and acceptance. Visual aids, assessments, case studies, small and large group discussions, and workplace scenarios are utilized in this seminar. 

 #306 - Negotiation

 Whether it is between countries, employees, customers, neighbors or family members, any time two or more people have a different idea or perspective, negotiation skills are needed.  The good news is that despite the circumstances, the same set of skills is required for all types of negotiations.  Thus, those people who have honed their skills, accomplish their goals and negotiate as winners.  Theories developed by Shell, Cialdini, Brodie, Ury and Fisher will be highlighted through role plays and exercises.  Each class member will assess the natural skills they already possess as negotiators and they will develop an action plan for continued growth.

 #308 - Hiring Future Leaders

 Hiring the best applicant for the job is one of the most important tasks managers face.  In addition to assembling a dynamic and synergistic team with the new hire decision, it is also imperative that the legalities associated with hiring are adhered to strictly.  Inappropriate questions often tell educated applicants that this interviewer is either not well informed or not respectful of the law.  Applicants may become bitter and take legal action.  Either reaction is costly for the hiring manager as well as the agency.  This course, will prepare government managers for one of their most important jobs-selection of the future work force.

 COMMUNICATION SKILLS

 #309 - Business Writing Skills for Professionals

 Effective writing makes the process of decision-making easier.  Participants gain confidence in their writing by having individual attention given to their work. As a results of attending this class, participants will be able to: 1) Find the right words more easily. 2) Compose memos, reports, briefings, and other writings that achieve a stated purpose. 3) Write more clearly and more powerfully, which will enable them to be more convincing and help them avoid misunderstandings.  In an interactive, participatory session, this class will have feedback on their written work and learn the value of rewriting and using precise words. This class provides training needed to comply with the Executive Memorandum requiring Plain English in Government Writing. 

 #307 - Presentation Skills for Leaders

 People take it for granted that leaders have achieved some skill in public speaking. Yet anxiety persists because leaders face very challenging situations and have a great risk of embarrassment. As a result of attending this practical and highly interactive program, participants will be able to: 1) Get better control of their nervousness and emotions and become more confident. 2) Organize presentations for understanding and clarity, increasing the effectiveness of their “call to action.” 3) Accentuate their messages with body language. 4) Strengthen their messages with vocal variety. 5) Skillfully use audio and video aids in their presentations. Participants will practice developing and presenting speeches. Recommendations for improvement will be provided after each presentation. We take the subject matter experts and enhance their presentation skills.

 #311 - Customer Service in the Non-Profit Sector

 Service begins with the very first impression we create when we meet a client, whether it is in person, on the telephone, or in a written communication, such as an e-mail, a note or letter, a brochure, or a policy manual.  It takes only a few seconds for an observer to form opinions of us.  Managers are service providers just as associates who are dealing directly with the public. Executive Order 12862, September 11, 1993, requires agencies to provide the highest quality service to the American people. As a result of this class students will be able to: 1) Lead a dissatisfied customer’s conversation to arrive at a better understanding of the problem and diffuse possible hostility. 2) Listen more affectively, show respect, and provide appropriate, non-threatening responses. 3) Apply questioning techniques that lead to a common understanding.
4) Assess their attitude toward their customers. 5) Reduce stress for themselves and their customers.

Client may request associated consulting services to provide advance sampling of service currently provided and assessment one month after course is completed.

 TEAM BUILDING

 #316 - Team Leader Performance Improvement

 High performance organizations are team-based, high learning, and multi-disciplinary, working under severe time restraints and competitive pressures.  This seminar presents time tested team leader processes and methods that allow senior executives, managers, and individuals to rethink their strategies and tactics. As a result of this program, participants will be able to: 1) Identify their individual approach to teamwork. 2) Clarify roles and reinforce strengths of all team members. 3) Understand and encourage team innovation and problem solving. 4) Achieve high-performance team results through effective individual contributions. 5) Display leadership attributes in an organizational structure that is not hierarchical.

Let us help your organization resolve issues and reach new levels of excellence!
Call 210 595-1340 or Email 

Copyright GoalMinds, Inc. 2008

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